Define a problem
Effect the action
DANCE system (Rose and Nicholl, 1997) and Dancer designed
by Sonkarlay Vaye from The Noun Project
I just got the following email from Amazon Reviews
How many stars would you give ‘Quiet Leadership’?
I’m still actively reading the Kindle version of it and Amazon knows it, so why am I getting that email now?
Companies using all the data they have on you might make you feel uncomfortable. There’s a fine line between appearing useful vs scary. You don’t want to know what they know. It won’t change the facts though.
Of course, compare to just blurting out negative feedback, a feedback sandwich is an improvement. But so is putting deck chairs in neat rows on a boat about to sink.